FAQ

What is ToGoBOX?

ToGoBOX is an online and mobile virtual food court experience for local business professionals starved of plentiful, healthy and tasty lunch options during their break time. Whether you run a small team for a start-up or command an entire building with hundreds of employees, we have the resources and the advanced logistics to supply every individual, while preserving their personal tastes, allergic considerations and freedom of choice. With our many-to-one business model, we partner with the best restaurants in town, from trendy underground favorites to revered, well-trafficked eateries, so every employee can eat what they truly desire without having to settle for what the majority craves.

Delivered consistently at the same designated time with an assigned and helpful concierge in tow, ToGoBOX allows your team to eat together and enjoy their break from the moment it starts. Gone are the days of buzzing someone in, waiting by the phone, standing in the cold at food trucks or eating out of sync with your colleagues. With our consistent, varied and high-quality lunch service, we remove the stress and time-delays of the lunch break so your team is totally refreshed and ready to go. You work hard for every second of free time; join ToGoBOX and let us make your lunch break work for you.

How to use ToGoBOX and when is the cut-off time?

Through our mobile app, simply select your workplace, scroll down the detailed menus of our restaurant partners, tap what you like, checkout and go. It’s that simple!

Feel free to order all morning up until 11:00am -just an hour plus before your lunch break is to begin. Busy schedule and want to set up a meal in advance? Not a problem. As soon as we hit the 11:00am cut off for today’s orders, you can start ordering for tomorrow’s meal. Whether you’ve planned the day out or need the flexibility to choose a meal on the fly, we cater to all tastes and desires. Your time is our time.

What is Pick up Location?

We offer designated, front & center pick-up locations smack dab within your workplace making it easier to receive your meals without having to buzz someone in, wait by the phone or brave the elements just to get a bite to eat. Our assigned concierge ensures that every meal is carefully packaged, carried and well-presented so your meal retains its warmth, texture and quality from the kitchen to your plate. We present each meal simultaneously in a secure area so you and your colleagues can simply walk up, pick up your order and continue with your lunch break undisturbed.

When is the food prepared?

Our restaurant partners make each meal minutes before our assigned concierge is scheduled to arrive, ensuring maximum freshness and quality for every order. We utilize industry-leading thermal bags that retain both heat and cold to ensure that every taste and texture from cheesy pizza to crispy lettuce is kept at an ideal temperature.

Where is ToGoBOX available?

We offer designated, front & center pick-up locations smack dab within your workplace making it easier to receive your meals without having to buzz someone in, wait by the phone or brave the elements just to get a bite to eat. Our assigned concierge ensures that every meal is carefully packaged, carried and well-presented so your meal retains its warmth, texture and quality from the kitchen to your plate. We present each meal simultaneously in a secure area so you and your colleagues can simply walk up, pick up your order and continue with your lunch break undisturbed.

Here’s a list of our current workplace partners:

Virgin Pulse, 75 Fountain St, Providence, RI 02902
Brown University Physician Patient Center, 375 Wampanoag Trail, Riverside, RI 02915
Verizon (corporate offices), 234 Washington St, Providence, RI 02903
New England Medical Innovation Center (NEMIC), 150 Chestnut St, Providence, RI 02903
E-Money Advisor, 100 Westminster Street, Providence, RI 02903

How to use the ToGoBOX mobile app

With the launch of our mobile app for iOS & Android devices, it’s never been easier to get a hot, tasty meal curated for your individual preferences delivered right to your work desk. With dozens of menus and possible choices to pick, the ToGoBOX Virtual Food Court experience is sure to satisfy even the most discerning palate. Just login, select your workplace, scroll through the various options, tap what you like, checkout and go! It’s that simple.

Working in the Providence, RI or Princeton, NJ area and can’t wait to try us out? Now you can in real time! We deliver healthy, personalized meals to hungry, hard workers in your cities every single business day. We’d love see your name and workplace atop our next delivery. Send a message via (ToGoBOX social media accounts) and we’ll be in touch!

When is ToGoBOX Available?

ToGoBOX is available every single business day from Monday through Friday and operates exclusively during the mid-day lunch rush. Employers and colleagues are encouraged to place orders before our 11:00am cut off time so we can prepare completely for delivery. Our assigned concierge delivers individually curated meals directly to your in-office pickup location at set pick-up times specific to your workplace (we discuss this with you when you sign-up). ToGoBOX ensures that every order, no matter how varied, will arrive simultaneously, allowing you and your coworkers to eat together from the start of your break.

In keeping with the festive spirit of community, we will be closed on the following holidays: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Black Friday and Christmas Day. We will also be closed during hazardous weather conditions with prior notice. For any other circumstances we have to close, we will inform you at least five business days in advance.

Can I make changes to an order?

Customize an order however you like, we take note of any allergies, deletions, substitutions and all other preferences. Unfortunately we do not offer the ability to change an order after it has been sent and we are unable to refund the price of an item before the cut-off time (11 a.m.). We encourage partners to thoroughly peruse our menus and check the details to ensure a particular meal is the best fit for today’s taste palate. However, our assigned concierge(s) are delighted to help out however possible.We’re flexible and ready to do whatever we can to ensure your total satisfaction.

I’d like to buy lunch for a friend/group. How do I do this?

It’s actually the same as you normally do. After you select your workplace, just click on all the different menu items you and your lunch partner(s) desire and checkout. We’ll have it delivered all at the same time when we make our usual deliveries that day.

How do I know that my delivery order went through?

We send a handy confirmation email with every order and any further details as soon as you finish checking out. If you placed an order and did not receive a confirmation email, please contact us at help.togobox@gmail.com and we’ll be sure to resend and offer further assistance immediately.

Can I cancel my order?

Yes, you can! Just tap on the “Orders” icon from the bottom, home row in the app and you can see your full order history. From there tap on today’s order and there will be an option that pops up which allows you to cancel your order. Be sure to do so before our order cut-off time of 11:00am. After the cut-off time, orders will be sent to restaurants and delivered normally without the option of a refund or cancellation.

How can I get my company on the list of pick-up locations?

Thanks for asking! We’d be happy to bring your team on board! Just send us a message at help.togobox@gmail.com or check out our landing page and select the button titled “Let’s Talk”. We’re all ears.

My food is missing, what are my options?

From within the app, click the tab labeled “Settings” in the bottom corner of the home row. Then click the yellow icon marked “Need Help” and then tap “Request Support”. Now you can send a message to our concierge and we’ll make this right as quickly as we can.

My food is late. What gives?

If our orders are more than 15 minutes late we will send you an email letting you know of the situation. We can sometimes experience unexpected circumstances like traffic or weather issues and we encourage our drivers to let us know when they’ll be delayed. We’ll be sure to notify you and make this right as soon as possible.

How can I provide feedback to improve your services?

Feel free to send us a message through the “Need Help” portion of the “Settings” section (the icon at the far bottom on our homepage). We’re actively seeking information about how our orders, deliveries and concierge mesh with your workplace on a person by person basis and we use this knowledge to fine-tune our actions moving forward. Invite your colleagues to share as well. We’re happy to help.

What can I do to get my favorite lunch destination on the ToGoBOX mobile app?

Send us an email at help.togobox@gmail.com with a strong, favorable review so we can help entice the restaurant you’d like to feature. With proof of yours and others interest in their menu options we show business owners that they’d be better served by joining ToGoBOX’s exclusive Virtual Food Court. With multiple hungry mouths clamoring for their specific lunch specials, they’d have no choice but to hop on board.

How will I know when my meal has arrived?

Every workplace we partner with has a pre-set pickup time, consistent Monday through Friday, and our concierge is sure to arrive on time, if not early. Please allow a five to ten minute grace period to take into account shifting weather and traffic conditions during the work hour.

I cannot access my account and it has been working fine until now.

We use the ToGoBOX mobile application (available for download on Android & iOS devices) exclusively for orders and user information, which means that any redundant content, including personal account data, that was previously on our website has been removed. We politely request that all of our esteemed clients register their account & information within the ToGoBOX mobile app for smooth sailing moving forward. This should clear everything up without issue. However, if you are still experiencing any difficulties please contact us as soon as possible and we’ll be sure to get you squared away.

Can I give our concierge a tip?

Our concierge members are not permitted to receive or solicit tips to keep the atmosphere light and casual and not so transactional. We do sincerely appreciate your kind gestures of generosity however and we implore you to share the good will with a favorite charitable organization or simply pay it forward for a loved one.

Where can I find dietary, nutritional or allergen information for today’s order?

From within our menu, click on the name of the item and you will see a description of all the contents and ingredients of that specific meal.

Does ToGoBOX provide drinks and desserts?

Unfortunately no, we do not offer drinks or desserts at this time, but we are looking into providing this feature at a later date.

Have you ever ran out of a particular menu item during the lunch rush?

Never. All of our partner restaurants make everything fresh and curated to each individual’s personal taste so it’s always a breeze to ask for a bit more. Big order for a big crowd? No problem, each of our restaurants are fully prepared and staffed to serve any amount of clients while still providing peak quality and presentation.

ToGoBOX is available in Apple App Store and Google Play Store.

FOR BUSINESSES

Why have ToGoBOX at work?

FOR RESTAURANTS

Why ToGoBOX for lunch?

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